Frequently Asked Questions

Q. Do you have car seats available?

No- RideCar limousine does not provide car seats, but our vehicles are equipped with the proper seat belts, so please feel free to bring your own.

*Please Note: our drivers will gladly assist you in installing the car seats, but please be advised it is your responsibility to make sure they are properly installed.*

Q. How much time do I need prior to making a reservation?

We recommends that you make a reservation, twenty-four hours in advance to ensure availability, however we can always provide immediate requests. Also hours in advance is usually fine depending on availability.

Q. Do your rates vary based on the time of day?

Our rates stay the same seven days a week providing you are traveling with in our normal business hours which are between 4:00 am – 11:00 pm. traveling outside of these normal business hours starts our late night rates (Extra $20).

Q. Does RideCar Limousine track my flights for delays?

Yes, as long as your flight number stays the same we can track it for any delays. If for some reason your flight number changes please give us a call at 1(630)755-3277 so we can track your new flight.

Q. Can I call if I need a vehicle right away?

Yes you can. We will do our best to estimate the vehicle time of arrival but, in order to avoid the wait we strongly suggest making a reservation in advance at no additional charge.

Q. What happens if I don’t get a callback or text?

The client is responsible for being in the vehicle at the time of pick-up, even if client did not receive a call or text from RideCar limousine service. We can’t be responsible for calls or text which are not going through, or when a client provides a telephone for callbacks that is not working, or that’s going to voice mail.
Waiting time charges starts from the scheduled time of pick-up.($1/Minute)

Q. How much notice is required to cancel a reservation?

We request the approximate duration of any trip but for all sedans we require 6 hours before the reservation time but for the big cars like Suv’s and stretch Limos 24 hour’s required otherwise client will be responsible for the 100% fare.

Q. Can I pre-pay over the phone?

Yes, you may pre-pay over the phone and include gratuity as well, or you may take care of the gratuity in the vehicle.

Q. Do you have a lost and found department?

We do have a lost and found department, but are not responsible for any of your lost items so please make sure all your items include luggage are with you before leaving car. You are more then welcome to contact us at 1(630)755-3277. Or visit our blogs page.

Q. How much time should I allow for traveling to the airport?

Give yourself plenty of time for travel we are not responsible for your late arrival delayed because of traffic, weather, road conditions, mechanical damage or mechanical fault or any other nature holds please check your flights before making reservation for airport or other occasions. There are major and busiest cities in United States of American we highly recommend you give us call at1(630)755-3277 and ask about travel time from one of our geographical knowledge dispatch.

Q. I made a reservation to be picked up at the airport, what should I do once I land?

If you request an inside pick-up, (meet and greet), please look for your driver at the baggage claim for domestic flights or at the custom exit for international flights, your driver will be holding a RideCar Limousine sign with your name on it. For any reason, if you cannot find your driver, please call us at (630) 755-3277, so we can connect you with your driver.

If you request an outside pick-up, (curb side) just call us after you have picked up your luggage and a RideCar limousine dispatcher will direct you to go outside to meet your driver.

Q. Is there an additional cost for meet and greet service?

Yes. RideCar Limousine charges $30 more for this service.

Q. Does RideCar Limousine allow companies to do a direct bill?

Yes we do. If you have any questions, or if you would like to set up a direct bill for your company, please give us a call at 630-755-3277, or visit our service page to fill out the application. After submitting application one of our office manager will contact you.

Q. How long does it take to get through immigration and customs at Chicago Midway Airport or Chicago O’Hare Airport?

You never know for sure how long it takes to get through immigration and customs at midway airport or O’Hare international airport, first you’ll have to clear immigration and depending on how many other international flights have arrived around the same time yours did, it could take just a few minutes or up to 2 hours. Entering the United States with a US Passport is faster than a NON-US Passport.

Q. How many people and how much luggage can I fit into a sedan?

Our regular cars accommodate up to three passengers and up to two small-medium size luggage.

And our private luxury sedan accommodate up to three passengers and up to two small-medium size luggage

Q. Do you charge more for extra luggage?

There is no charge for luggage if they fit in the trunk of the car, but there will be a charge of up to $10 per bag if placed inside the vehicle.

Q. What if I have more than four passengers or more than four pieces of luggage?

Your can always request a Suv’s / mini-van. Our Suv’s / mini-vans fit up to 5 passengers.

Q. How much should I tip?

Gratuities are at the discretion of the passenger when traveling in a regular sedan or luxury sedan and that usually ranges between 15-30%.

Q. Who is responsible for tolls and how much are they?

This is the beauty of RideCar limousine service, we always responsible for paying the tolls. Tolls may vary depending on the route the driver takes. The driver reserves the right to take the best route due to traffic of weather conditions.

Q. Can I pay for someone else using my credit card?

Yes you can, using one of the following options:

  1.  Best and easy way to call at 1(630) 755-3277
  2. The best and most convenient way to prepay for a reservation is to use our website online at, click on ‘ reservation’ and follow the instructions.
  3. If you do not have access to the internet, please call us at (630) 755.3277 and ask for prepaid reservation for your friend family and anyone else.*please note we may request a copy of the front and back of your credit card along with the matching picture id.*
  4. You may also stop by our office (by appointments only) to prepay all of your reservations at: 610 Preston drive suite 230 Bolingbrook Illinois 60440.

Q. Is There Any Extra For Holdays ?

Yes we do charge $20 for all major Holidays like Christmas, New Years, Veterans Day, Memorial Day, ETC

Q. What form of payments do you accept?

We accept cash, and all major credit cards such as: Master, Visa, American express, and Discover card.

Q. Do I need an account to make a reservation?

No, you do not need an account to make a reservation, but we do require a credit card guarantee on some reservations.

Q. How do I get a receipt if I pay cash?

You could always ask your driver for procedure. If you forget, please call us at 1(630)755-3277 to request a copy of your receipt.

Q. How much is the waiting time charge?

Waiting time charges may be incurred if passengers arrive late to a pick-up time. Waiting time charges will starts after reservation time which is $1 per minute.

Q. Where do I send my payment?

Send all payments to,

RideCar, Inc.
610 Preston Drive. Suite 230
Bolingbrook, Illinois 60440

Q. How is my credit card charged?

If you need to pay by credit card, your card number will be taken at the time of the reservation for authorization purposes only. Please present the same card to the driver upon pick-up. The driver will then imprint of the card and provide a receipt for the signature. Please take your card back from the driver once you have totaled and signed your receipt. That amount will be charged to your credit card.

*Please Note that it may take drivers up to a week from the date of the trip to bring in your signed receipt to be processed in our office and that is the date that will reflect on your statement not the actual trip date.*

Q. How do I open an account?

You can either do it on our web site, or contact our office at 1(630) 755-3277. Or you can e-mail your request at and we will send you corporate account form and brief email.

Q. Can I build a profile for future usage?

Yes. You can build your own profile by creating a user name and a password for you to login every time you need to book a reservation online after you book your first order our system will let you manage your reservations, preferences, save addresses and contact information, simplifying your reservation process please note for cancellation you must call 1(630)755-3277

Q. Is it safe to give my credit card details online?

All transactions with RideCar Limousine take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To verify that you are shopping in a secure environment, a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window.

Q. Do you provide wheel chair accessible vehicles?

No. Please call us at 1-630-755-3277 in advance to make a reservation.

Q. What is your policy on pets?

RideCar Limousine service gladly accommodates travelers with pets but, please keep the following in mind:

  1. Must notify the operator when you make the reservation so we can accommodate you. If you fail to do so, the driver has the right to refuse transporting the pet.
  2. All pets must be leashed or in a special carrier when traveling in a car.
  3. All pets over twenty-five pounds must ride in a SUV /Mini-van or a van, with the exception of service dogs.

Q. Does RideCar Limousine service call or text when my car is on location?

In most cases you will receive a phone call or text from us when you driver arrives. Occasionally we are unable to call all passengers due to heavy call volume.

*Please Note that you are responsible for waiting time charge from reservation time and not from the time we call.

Q. Does RideCar Limousine allow smoking in the vehicles?

No. Smoking is prohibited for the driver and the passengers by the Chicago taxi and limousine commission. And many other statesall vehicles must be clean and smoke free at all times. Your chauffeur will be subject to a summons and fine if he lets you smoke in the vehicle.

For more information please feel free to email us at